FAQ
Quick answers to common questions about CAS scales, dealers, support, and ordering. If you don't see your question here, contact us or reach out to your local authorized dealer.
MY ACCOUNT
What's a CAS Corporation Online Account?
- A CAS Corp Online Account is a password-protected account set up by CAS-usa.com customers and Authorized dealers that stores personal information including the customer's ID #. Your online account makes shopping on cas-usa.com faster and easier because you have less information to fill out each time you make a purchase. Creating an Online Account is optional and can be used by both customers and non customers.
How Do I create an Online Account?
- On our homepage, click on "Account," located on the top right of the page. Next, click on "Create an Account." You will be directed to the "Create a New Customer Account" page. Fill out your personal information as well as the sign-in information you will be using for your account. Once competed, click "Create an Account." Your account is now activated and you are ready to begin making purchases.
How do I reset my password?
- You can reset your password using the following steps:
- On our website, click on "Login to your account" on the upper right hand corner.
- Click "Forgot your password."
- It will then bring you to a page where you will enter your email address to reset your password. If you have a CAS Online Account, you will receive a confirmation email with a link to update your password. This link directs you back to the "Forgot your Password" page. Once you've entered a new password, click "Reset my Password." Check your email for a confirmation from CAS that your password was updated.
- If you don't have a CAS Online Account associated with the email address you entered, you will not receive an email to update your password. You will either have to create an Online Account or sign in with a different email address.
How do I change my email address?
- You can change your email address using the following steps:
- On our website, click "Login to your Account" on the upper right hand corner.
- Once you are signed in, click on "Account," you will be brought to the Account Dashboard.
- The dashboard allows you to change various personal information, including updating your email address. Under "Contact Information," there will be an "Edit" button. Click on "Edit,
you will be brought to an "Edit Account Information" page. - There will be a "Change Email" box to check off. Once checked, a new section will appear on the right side of the page. Enter your newly changed email with your current password.
- Click Save.
How do I change my Billing / Shipping Address?
- You can change your Addresses using the following steps:
- On our website, click "Login to your Account" on the upper right hand corner.
- Once you are signed in, click on "Account," you will be brought to the Account Dashboard.
- On the left hand side, click "Address Book." Here you will be able to update your new address.
- Click Save.
How do I view my Saved for Later List?
- In order to view items you have saved, or wish to save, you must first be logged into your account. Once logged in, go to your Account Dashboard under "Account." On the bottom left hand side, you will then see all the products you have Saved for Later. You can then add them to your cart, remove items, or share your saved products.
How can I unsubscribe from email communications?
To opt- out of our unsubscribe from CAS email communications, simple click the "Unsubscribe" link in the footer on any of our email communications.
How do I place an order?
- You can place an order using the following steps:
- If this your first time placing an order, you will need to have already created an online account. Once logged in, find the product(s) you are looking to purchase.
- The product pages will let you know whether the item is in stock or not; if it is in stock, enter the quantity you are looking for and click on "Add to Cart.
- Once you are finished shopping, head over to your Cart in the upper corner of the page. Click on your Cart and "Proceed to Checkout."
- You will then be directed to a new page where you will enter the Shipping Address you wish to have your shipment delivered to. Once the address is complete, choose one of shipping method listed. Click "Next."
- On the next page, you will select your Payment Method.
What is your Privacy Policy?
Your privacy is important to us. Please visit the CAS Privacy Policy page for more details.
SHIPPING & DELIVERY
What is your shipping schedule?
Most stock items that are received before 3:00 PM are shipped the day they are received. Any order that will be shipped via freight, will be shipped within one business day (weather permitting).
It is the policy of CAS Corporation to provide same day shipping for most products. Due to the nature of some industrial scale products and the numerous configurations that can be used in industrial applications, please contact a customer service representative for lead time information.
We ship Monday through Friday via UPS, FedEx, and various LTL freight carrier.
Where does CAS Corporation ship from?
CAS Corporation will ship your order from either or New Jersey Warehouse or California Warehouse, depending on stock, lead time, and availability.
Can I pick up my order?
No. We are currently not offering pick up for orders placed on our website.
Order Updates
When you place an order on our website, you will receive an email confirmation of your order with an order summary. If you did not receive a confirmation, please contact our office at (800) 223-4227.
Most of our orders ship within 1-2 business days, but in some cases it may take a few days to prepare your order for shipping. Once your package ships, we will send a follow up email with the tracking information.
You can always check the status of your order by logging into your account and clicking on "My Account," then "My Orders."
How do I track my order?
Once your items are shipped, you will receive a confirmation email where you will find a link to track your order. In order to check the status of your shipment, you just click on the link.
You can also login in to your account and check the status of your order on the Account Dashboard under "My Orders."
What if an item is unavailable?
If an item is out of stock, please contact customer service at 800-223-4227 for the current lead time. You can also check with our distributors and dealers by calling customer service for contact information or through the dealer locator.
How long does it take for my order to ship after it's been placed?
We ship most of our orders within 1-2 days after they're placed. If there is an issue with your order, we will send you an email requesting additional information.
If it's been more than 72 hours since you placed your order and you have no received shipping confirmation, contact CAS for further assistance.
*Please note: Oversize items and items with limited inventory may have a longer time processing.
My order was delivered, and an item is missing, what do I do?
Sometimes items may arrive in more than one shipment. Items may be shipping from multiple warehouses, or an item may require a separate box. If you received multiple tracking numbers and an item is missing, contact us with your order number and we'll work to get the rest of your shipment out.
My order says delivered, but it is not here. What do I do?
Sometimes orders may show as delivered by the carrier before they're actually delivered. If you have questions about this, we recommend reaching out to the carrier directly as they'll have the most up to date information.
The carrier, status, and tracking information for your package can be found in shipment confirmation email you received, or you can visit our website under "My Account." Once there, head over to "My Orders," for the tracking information.
If the package is missing for more than 48 hours after the status was updated to "delivered," please contact CAS at (800) 223-4227.
My order was sent to the wrong address, what do I do?
If your order as already submitted online, we are unable to make changes to orders after they have been placed. If you are not sure if the address you entered is correct, visit the "My Orders" page and check on the Order Status.
To update your default shipping address for future orders, please visit your Account Dashboard and update your account information.
If you believe your order was delivered to the wrong address due to a carrier error, please contact us at (800)-223-4227.
Who calculates the Duties / Taxes and Brokerage fees?
The amount that needs to be collected is calculated by UPS in accordance with the government regulations for the country that the item is being shipped to. These fees are collected by the courier prior to delivery, then submitted to the appropriate agencies by the courier as determined by law.
PAYMENTS & REFUNDS
What payment methods do you accept?
We currently accept major credit cards including American Express, MasterCard, Visa, and Discover Card.
When using your credit card, please provide your credit card billing address if different from the shipping address and phone number. If the billing address or the security code does not match that which is on file at the financial institution, if authorization is not given for any reason, or if the issuing bank cannot support verification efforts, we reserve the right to cancel the order without notification. In most cases, "virtual credit cards" and prepaid cards cannot be verified. We do not recommend these types of payments on your orders. If you have any questions please call us at (800) 223-4227.
Can I split my payment between multiple credit cards?
If you are ordering on the website, you can only use one form of payment per order. For any orders with multiple forms of payment, please call our customer service department at 800-223-4227 and place your order.
How are payments authorized and charged?
Once you place your order, there is an authorization for the order total placed on your method of payment. The pre-authorization validates the card number, status, funds and billing information, to ensure it matches what the bank has on file. The initial authorization will expire after a period of time and no longer show in your account. Your card won’t be charged until your item ships.
If your order contains more than one item, we may authorize and charge for each item individually if shipping from different fulfillment locations. Your statement may reflect individual charges for each item as it is shipped.
Does CAS offer discounts?
Discounts, when available, are either emailed to individuals signed up for our newsletter or are posted directly to the website. We recommend registering an account and electing to join our mailing list for future sale alerts and coupon codes.
CAS PRODUCTS
What are your business hours?
Our main office in East Rutherford, NJ is open from 8:30 AM to 5:15 PM Eastern Time, Monday to Friday. West coast office is open 8:00 AM to 5:00 PM Pacific Time, Monday to Friday.
Do you sell direct?
No. CAS USA Corporation sells through an authorized reseller network throughout the United States.
My scale requires service. Who do I call?
For an authorized CAS Dealer in your area, please call (800) 223-4227
What does NTEP mean?
National Type Evaluation Program. Please visit The National Conference on Weights and Measures at www.ncwm.net.
Can I get a new owner's manual for my scale?
All owner's manual are available for download on each product page.
I need to calibrate my scale. Who do I call?
For an authorized CAS Dealer in your area, please call (800) 223-4227
DEALER ONLY
Can I have tracking numbers emailed to me?
Yes. As long as we have your email address, all orders will receive a tracking number.
How do I know I have the current price list?
The current price list is dated February 15th, 2010 which has an Additions/Changes page dated June 4, 2010
Can I download the current price list?
Yes (Link)
Do you keep most products in stock?
Yes, we try to keep an adequate level of stock available, although there are occasions where large orders may deplete inventory earlier than anticipated.
I need to calibrate my scale. Who do I call?
For an authorized CAS Dealer in your area, please call (800) 223-4227
Where can I find the Certificate of Conformance (COC) numbers for each scale?
The certificates are available for download on each product page.