Terms and Conditions is also available in the current 2023 Product Catalog PDF

Ordering Information

• Who Can Order:
  You must be an approved CAS Dealer to purchase directly from CAS at reseller pricing. To become an approved dealer, please contact CAS at (800) 223-4227 or www.cas-usa.com for more information.
• Prices are current at the time this catalog is released. Prices and/or specifications are subject to change without notice. For the most up to date pricing and availability, call (800) 223-4227 or visit www.cas-usa.com. CAS is not responsible for typographical errors. Prices are in USD.
• Payment Terms:
  Net 30 for credit approved Dealers, COD, Visa, Mastercard, American Express, ACH. Checks made payable to CAS, 99 Murray Hill Parkway, Unit A, East Rutherford, NJ 07073. Credits will be issued for any overpayments, returns, warranties, etc.
• Demo Program:
  CAS does not offer a formal demo model program. For any product valued below $500, it is suggested for the dealer to purchase the item for their demo stock.
• Shipping/Freight:
  Most stock item orders that are received before 3:00 PM are shipped the day they are received. Any order that will be shipped via freight will be shipped within one business day (weather conditions permitting). Shipping charges will be added to the invoice.
• Third Party Freight Billing:
  Dealers may opt to use third party billing. Please provide your UPS or FedEx account number when ordering. Insurance fees will be added to the final invoice unless otherwise specified in writing.
• Lead Time:
  It is the policy of CAS to provide same day shipping for most products. Due to the nature of some industrial scale products and the numerous configurations that can be used in industrial applications, please contact a customer service representative for lead time information.
• Special Orders:
  A 50% deposit of the total invoice is required for special orders. A special order is an order for any non-stock item(s) and/or any item(s) that is factory ordered specifically for you. Special orders can not be returned for any reason.
• International Shipping:
  Import duties and taxes may be imposed separately from your CAS invoice. When possible, use a customs broker to assist. 
• Drop Shipments:
  CAS provides drop shipping to all Authorized Dealers and their customers. In the event of suspected product failure, it is the responsibility of the selling dealer to provide technical support and/or provide limited technical phone support (See Technical Phone Support Guidelines). If on-site support is required, it is the responsibility of the Dealer to make all the necessary arrangements to properly support the end-user.
• Signature Releases:
  CAS does not require signature releases on any shipment unless requested by the customer. All signature release requests must be included on your purchase order.
• Canceling Order After Shipment:
  If an order is canceled after it has been shipped, you will still be responsible for any freight charges incurred by CAS including original shipping charges, change fee, and return fee, etc.
• Change of Address After Shipment:
  Any incurred shipping charges will be added to your account for any change of address requested after an order has shipped.

Warranty, Repairs & Returns

Warranty
All scales covered under the original CAS warranty period (See CAS Limited Warranty Period list) will be repaired or replaced free of charge in the case of defects in material and/or workmanship providing the CAS product and/or part was installed by a trained Authorized CAS Dealer.

The CAS warranty covers equipment that has been installed and tested by an authorized scale technician/reseller. This includes drop shipments. In the event of a suspected malfunction, the on-site dealer must work with the CAS Service Department to determine the cause of the malfunction and the steps necessary to repair or replace the defective unit.

Parts (including print heads) and repairs are covered under a 90 day limited warranty period. Only stainless steel, hermetically sealed load cells in wash down applications are covered under the CAS Limited Warranty program.

Rechargeable battery warranty is 90 days. Batteries are a consumable item which degrade with time and use. CAS will replace the rechargeable battery if it is determined to be defective within 90 days from the date of purchase.

CAS is the sole arbiter in determining if a CAS product or part requires warranty repair.

Warranties are provided to CAS Authorized Dealers only

• Calibration:
  Calibration procedures can be obtained by either calling (800) 223-4227 or visiting www.cas-usa.com. Match calibration is available as an option for drop ship requirements. Match calibration does not indicate that the scale has been certified for commercial use. All commercial applications require that the scale be installed by a licensed scale service technician according to your local weights and measures regulations. Please note: Calibration is not covered under warranty.
• Out of Box Failures:
  Any CAS product that does not operate as advertised, whether it was sold as a factory calibrated unit or as a scale that requires scale calibration in order to be put in service, will be deemed an out of box failure (OBF). If you believe you have an OBF, please contact technical support at 800.223.4227. If the product is determined to be an out of box failure, you will be issued an RA# along with a return shipping label for non-freight products. You must submit a purchase order for the replacement scale referencing the OBF RA#. Full credit on the OBF product will be issued once the unit arrives and is inspected by a CAS technical support representative. CAS reserves the right to contract with an authorized trained service representative to diagnose/repair any suspected OBF product in the field.
• International Shipping:
  CAS is not responsible for any freight charges on any international warranty claims. The dealer assumes all responsibility.
• Warranty Period for Inventoried Products:
  One year warranty period: 18 months from shipment or 12 months from installation - whichever comes first. From 12 months to 18 months, a dealer's customer sales invoice must be provided.
  Two year warranty period: 30 months from shipment or 24 months from installation - whichever comes first. From 24 months to 30 months, a dealer's customer sales invoice must be provided.

Repairs

It is the policy of CAS to repair and ship all repairs within 72 hours of receipt. The above mentioned turnaround time assumes the unit was sent with all required documentation and is subject to CAS verification of warranty. In the unusual case of a delay in service resulting from a parts backorder, insufficient documentation, missing parts, etc., the Dealer will be contacted immediately and given an estimated turnaround time. The Dealer/Customer is responsible for shipping to CAS. CAS is responsible for return shipment to Dealer/Customer.

Scales that are returned for repair will be held for 90 days after a quote has been submitted to the dealer for approval. CAS will not keep possession of a dealer's product for more than 90 days.

• Parts & Labor:
  Charges for replacement parts used for warranty repair will not apply if the repair is done at CAS facility. If a Dealer replaces a warranty part in the field, the Dealer will be given the credit for the cost of the part, assuming the defective or damaged part is returned with the proper scale information under a return authorization number (RA #) for the part. CAS does not reimburse Dealers (or others) for their travel time and/or labor when performing a warranty repair in the field.
• Labor Rates:
  In-house service repair: 80.00/hr (min. 1 hour)
  In-house evaluation: 80.00/hr (min. ½ hour)
  Labor charges do not apply to repairs that are done under warranty.
• All billable repairs must be agreed to in writing, (eg. email, signed estimate, etc.) before work will begin.

Returns

• Returns:
  No merchandise may be returned without prior authorization from CAS.
  All returns must be arranged in advance by CAS’s Technical Service Department.All returns must have a Return Authorization (RA) number displayed prominently on the shipping box.All returns for credit, replacement or repair must refer to the RA# supplied. RA Forms must be filled out completely and included with your return shipment. PLEASE BE ADVISED: The issuance of an RA# does not insure credit will be given. All returns are evaluated upon receipt to determine the amount of credit, if any, will be given.Merchandise sold on a non-returnable basis may not be returned. (See Non-Returnable Products)Return authorizations are only given to authorized dealers. End-users can ship directly to CAS as long as all return authorization shipping guidelines are communicated to the dealer.All returns are subject to a minimum re-stocking fee of 15%. New scales returned without original packaging and/or accessories, manuals, etc., will be subject to a higher restocking fee. Credit will not be given on any product(s) returned that can not be refurbished and re-sold as new.Freight charges will not be credited on any RA return approved for credit for any reason unless the return is to due an out of box failure.Returns must be made within 30 days of the issuance of the Return Authorization to be eligible for credit.CAS is not responsible for any loss of data. Please back up data, if applicable, before returning the scale.
• Non-Returnable Products:
  The following items can not be returned for any reason:
  Used scales
  Special Orders
  Products purchased 6 months or greater past the purchase date.
• Shipping Damage Claims and/or Missing Product Procedures:
  

Inspect merchandise as soon as delivery is received. If the merchandise appears to be damaged, please refuse delivery. Contact CAS at (800) 223-4227 within 5 business days of receiving shipment. CAS will file a claim with the carrier. CAS will ship a replacement product.

If concealed loss or damage is discovered, save all items pertaining to the shipment including the product, original box, and any other packaging material in which the product arrived.

Contact CAS at (800) 223-4227 within 5 business days of receiving shipmentCAS will file a claim with the carrierCAS will ship a replacement product.

It is important that all claims must be made within 5 business days of delivery. For more details on shipping damage claims procedures, please visit www.ups.com, www.fedex.com or call (800) 223-4227.